False Offline Alerts Incident

Hey Creators!

On July 22nd, all servers - and at certain moments, most of them - may have received false offline alerts. The culprit was an outage at one of our external providers, which caused our monitoring system to get a bit confused.

📊 What Happened?

After analyzing the data, we found that on average, each server received approximately 80 false offline events, resulting in a total of about 322 minutes of incorrectly reported offline time per server. We know that notifications like the infamous "Server Offline Alert" email might have given some of you a mini heart attack! 😅

✅ What We've Done

Don't worry, we've got this under control:

• All erroneous events from July 22nd have been identified and will not be counted towards your servers' availability statistics.
• We're working on safeguards that will prevent false alerts from being sent in case of external provider outages like this one, so you can sleep peacefully.

🔧 Moving Forward

This incident has highlighted the importance of having robust failsafes in our monitoring infrastructure. We're implementing additional checks and balances to ensure that external provider issues don't translate into unnecessary stress for our community.

Your server statistics remain accurate - this was purely a monitoring hiccup, not an actual availability issue with your servers.

Thank you for your patience and understanding. We're committed to providing you with reliable monitoring services, and incidents like this only make us stronger.

If you have any questions or concerns, don't hesitate to reach out to our support team.